📊 ITINT JIRA Technical Debt Analysis

Tickets Created Before August 20, 2024 (18+ months old)

Analysis Date: 2/20/2026

Total Tickets

49

Unassigned

27

Observability Epics

6

BGM Epics

13

Other Epics

3

Linked to Initiatives

0

📈 Distribution Analysis

By Type

Story
37
Task
9
Problem
3

By Status

Not Started
26
Blocked
10
On Hold
9
In Progress
4

By Priority

P3 High
33
P1 Urgent
10
P4 Normal
4
P2 Critical
2

🔍 Observability Epics

ITINT-2882
Cohort 4 - Observability Enablement
3 tickets
Epic Not Started
Key Summary Type Status Age
ITINT-2434 [Error Handling Enhancement] data-retention-events-connector Story Not Started 19mo
ITINT-2428 [Error Handling Enhancement] data-retention-backfiller Story Not Started 19mo
ITINT-2386 [Error Handling Enhancement] greenhouse-worker Story Not Started 19mo
ITINT-2537
Observability Strategy Discovery
2 tickets
Epic In Progress
Key Summary Type Status Age
ITINT-2446 [Error Handling Enhancement] coupa-worker Story Not Started 19mo
ITINT-2368 [Error Handling Enhancement] legal-compliance-worker Story Not Started 19mo
ITINT-2538
Cohort 3 - Observability Enablement
2 tickets
Epic Not Started
Key Summary Type Status Age
ITINT-2410 mail-server Observability Story Not Started 19mo
ITINT-2380 reporting-service Observability Story Not Started 19mo
ITINT-2090
Cohort 2 - Observability Enablement
1 tickets
Epic Not Started
Key Summary Type Status Age
ITINT-2404 legal-compliance-api Observability Story Not Started 19mo
ITINT-2881
Cohort 1 - Observability Enablement
1 tickets
Epic In Progress
Key Summary Type Status Age
ITINT-2374 r2-sftp-bridge Observability Story Not Started 19mo
ITINT-3700
Alerting Discovery
1 tickets
Epic Not Started
Key Summary Type Status Age
ITINT-2082 [Sentry] Improvements Implementation Task In Progress 20mo

🔄 Boomi Migration (BGM) Epics

ITINT-1563
[BGM] Enterprise Trials
7 tickets
Epic Blocked
Key Summary Type Status Age
ITINT-1591 [BS]Upgrade Provision Ack Response[SF] Story Not Started 29mo
ITINT-1590 [SF]Upgrade Provision[BS] Story Not Started 29mo
ITINT-1589 [BS]ENT Trial Ack Response[SF] Story Not Started 29mo
ITINT-1588 [SF]ENT Early End Trial[BS] Story Not Started 29mo
ITINT-1587 [SF]ENT Trial Create[BS] Story Not Started 29mo
ITINT-1586 [SF]ENT Trial Extend[BS] Story Not Started 29mo
ITINT-1585 [BS]ENT End Trial[SF] Story Not Started 29mo
ITINT-1569
[BGM] Revpro integrations
5 tickets
Epic In Progress
Key Summary Type Status Age
ITINT-1606 Proc:[NS2RevPro] Create_SO Task Blocked 29mo
ITINT-1605 Proc:[NS2RevPro] Create_INV Task Blocked 29mo
ITINT-1604 Proc:[NS2RevPro] Create_CM-R Task Blocked 29mo
ITINT-1602 PR_NS_REVPRO_Customer_Insert Task Blocked 29mo
ITINT-1601 Proc:[NS2RevPro] Create_BillingSchedule Task Blocked 29mo
ITINT-1564
[BGM] Workday Employee sync
4 tickets
Epic Blocked
Key Summary Type Status Age
ITINT-2022 Workday - Employee Integration [SalesForce] Story On Hold 21mo
ITINT-1595 [WorkDay]Employees- Upsert[NetSuite] Story Not Started 29mo
ITINT-1593 [Workday]EmployeeIntegration[Alertmedia] Story On Hold 29mo
ITINT-1592 [WorkDay]Employee Integration - Upsert[NetSuite Salesforce] Story Not Started 29mo
ITINT-1568
[BGM] SFDC to NS customer sync
3 tickets
Epic On Hold
Key Summary Type Status Age
ITINT-1644 [SF] Prospect_CustomerStatus [NS] Story On Hold 29mo
ITINT-1643 [SalesForce]Customer Sync - Upsert[NetSuite] Story On Hold 29mo
ITINT-1642 [SF] ParentChild_CustomerLink [NS] Story On Hold 29mo
ITINT-1562
[BGM] Billing emails update in Salesforce
3 tickets
Epic Not Started
Key Summary Type Status Age
ITINT-1584 PR_Dash_getCustomerType Story Not Started 29mo
ITINT-1583 PR_AQ_Dash_BillingEmails_SFDC_Update Story Not Started 29mo
ITINT-1582 PR_Dash_BillingEmails_IsPartner Story Not Started 29mo
ITINT-1987
[BGM] Certa Integrations
2 tickets
Epic Blocked
Key Summary Type Status Age
ITINT-1993 Certa<>Ironclad Integration Story Blocked 22mo
ITINT-1992 Certa<>OneTrust Integration Story Blocked 22mo
ITINT-1982
[BGM] Netsuite to Varicent Integrations (Deprecate Only)
2 tickets
Epic On Hold
Key Summary Type Status Age
ITINT-1989 FX Process Deprecation Story Not Started 22mo
ITINT-1988 Customer Payment Process Deprecation Story Not Started 22mo
ITINT-2016
[BGM] Bill Dependencies Migration
2 tickets
Epic On Hold
Key Summary Type Status Age
ITINT-1638 [SF]CustomerId_Service[BS] Story Not Started 29mo
ITINT-1635 BE UBB data to NetSuite Sales Order Story Not Started 29mo
ITINT-1565
[BGM] Lease Accelerator
2 tickets
Epic In Progress
Key Summary Type Status Age
ITINT-1599 [LA]Scheduler[NS] Story In Progress 29mo
ITINT-1597 [LA]LedgerExportData[NS] Story On Hold 29mo
ITINT-1986
[BGM] Stripe<>Highradius Integrations
1 tickets
Epic Blocked
Key Summary Type Status Age
ITINT-1990 Stripe<>Highradius (HRC) Integration [BGM] Story Blocked 22mo
ITINT-1561
[BGM] Netsuite -> Salesforce
1 tickets
Epic Completed
Key Summary Type Status Age
ITINT-1647 Migrate [NS]Update_Outstanding_balances[SFDC] Task Not Started 29mo
ITINT-1573
[BGM] Miscellaneous
1 tickets
Epic On Hold
Key Summary Type Status Age
ITINT-1641 [NetSuite]Department Integration - Upsert[WorkDay] Story On Hold 29mo
ITINT-1958
[BGM] Enterprise Currency Migration
1 tickets
Epic In Progress
Key Summary Type Status Age
ITINT-1598 Migrate [NS]FX Rates[LA] Story In Progress 29mo

📁 Other Epics

ITINT-1981
Q3'24-Enterprise Integrations BAU
2 tickets
Epic In Progress
Key Summary Type Status Age
ITINT-2258 Alertmedia Integration - Addresses Issue Problem Blocked 19mo
ITINT-2213 Create filter to avoid Boomin Integration creating @cloudflare.com as Contacts on SFDC Problem Blocked 19mo
ITINT-1850
ITINT Onboard Release Manager for Workers
2 tickets
Epic On Hold
Key Summary Type Status Age
ITINT-1849 Enterprise Rates API - Health Mediated Onboarding for Internal Workers Task On Hold 25mo
ITINT-1848 Enterprise Currency Rates API Testing Gradual Deployment of Internal Workers - Staging and Production Task On Hold 25mo
ITINT-4673
**Stakeholder Request Intake Triage
1 tickets
Epic Not Started
Key Summary Type Status Age
ITINT-1949 SFDC and NinjaPanel Sync issue Problem In Progress 22mo

🏢 Initiatives with Old Tickets

No tickets linked to Initiatives

📋 All Tickets

Key Summary Type Status Priority Assignee Epic Initiative Age Created
ITINT-1647 Migrate [NS]Update_Outstanding_balances[SFDC] Task Not Started P3 High Albino Estevez Gil ITINT-1561 None 29mo 9/27/2023
ITINT-1644 [SF] Prospect_CustomerStatus [NS] Story On Hold P1 Urgent Spencer Allen ITINT-1568 None 29mo 9/27/2023
ITINT-1643 [SalesForce]Customer Sync - Upsert[NetSuite] Story On Hold P1 Urgent Spencer Allen ITINT-1568 None 29mo 9/27/2023
ITINT-1642 [SF] ParentChild_CustomerLink [NS] Story On Hold P1 Urgent Spencer Allen ITINT-1568 None 29mo 9/27/2023
ITINT-1641 [NetSuite]Department Integration - Upsert[WorkDay] Story On Hold P1 Urgent Ana Limpo ITINT-1573 None 29mo 9/27/2023
ITINT-1638 [SF]CustomerId_Service[BS] Story Not Started P3 High Priyanka Rawat ITINT-2016 None 29mo 9/27/2023
ITINT-1635 BE UBB data to NetSuite Sales Order Story Not Started P3 High Dan Thomas ITINT-2016 None 29mo 9/27/2023
ITINT-1606 Proc:[NS2RevPro] Create_SO Task Blocked P3 High Unassigned ITINT-1569 None 29mo 9/27/2023
ITINT-1605 Proc:[NS2RevPro] Create_INV Task Blocked P3 High Unassigned ITINT-1569 None 29mo 9/27/2023
ITINT-1604 Proc:[NS2RevPro] Create_CM-R Task Blocked P3 High Unassigned ITINT-1569 None 29mo 9/27/2023
ITINT-1602 PR_NS_REVPRO_Customer_Insert Task Blocked P3 High Unassigned ITINT-1569 None 29mo 9/27/2023
ITINT-1601 Proc:[NS2RevPro] Create_BillingSchedule Task Blocked P3 High Unassigned ITINT-1569 None 29mo 9/27/2023
ITINT-1599 [LA]Scheduler[NS] Story In Progress P1 Urgent Albino Estevez Gil ITINT-1565 None 29mo 9/27/2023
ITINT-1598 Migrate [NS]FX Rates[LA] Story In Progress P1 Urgent Albino Estevez Gil ITINT-1958 None 29mo 9/27/2023
ITINT-1597 [LA]LedgerExportData[NS] Story On Hold P1 Urgent Albino Estevez Gil ITINT-1565 None 29mo 9/27/2023
ITINT-1595 [WorkDay]Employees- Upsert[NetSuite] Story Not Started P1 Urgent Ana Limpo ITINT-1564 None 29mo 9/27/2023
ITINT-1593 [Workday]EmployeeIntegration[Alertmedia] Story On Hold P2 Critical Ana Limpo ITINT-1564 None 29mo 9/27/2023
ITINT-1592 [WorkDay]Employee Integration - Upsert[NetSuite Salesforce] Story Not Started P3 High Ana Limpo ITINT-1564 None 29mo 9/27/2023
ITINT-1591 [BS]Upgrade Provision Ack Response[SF] Story Not Started P3 High Unassigned ITINT-1563 None 29mo 9/27/2023
ITINT-1590 [SF]Upgrade Provision[BS] Story Not Started P3 High Unassigned ITINT-1563 None 29mo 9/27/2023
ITINT-1589 [BS]ENT Trial Ack Response[SF] Story Not Started P3 High Unassigned ITINT-1563 None 29mo 9/27/2023
ITINT-1588 [SF]ENT Early End Trial[BS] Story Not Started P3 High Unassigned ITINT-1563 None 29mo 9/27/2023
ITINT-1587 [SF]ENT Trial Create[BS] Story Not Started P3 High Unassigned ITINT-1563 None 29mo 9/27/2023
ITINT-1586 [SF]ENT Trial Extend[BS] Story Not Started P3 High Unassigned ITINT-1563 None 29mo 9/27/2023
ITINT-1585 [BS]ENT End Trial[SF] Story Not Started P3 High Unassigned ITINT-1563 None 29mo 9/27/2023
ITINT-1584 PR_Dash_getCustomerType Story Not Started P3 High Unassigned ITINT-1562 None 29mo 9/27/2023
ITINT-1583 PR_AQ_Dash_BillingEmails_SFDC_Update Story Not Started P3 High Unassigned ITINT-1562 None 29mo 9/27/2023
ITINT-1582 PR_Dash_BillingEmails_IsPartner Story Not Started P3 High Unassigned ITINT-1562 None 29mo 9/27/2023
ITINT-1849 Enterprise Rates API - Health Mediated Onboarding for Internal Workers Task On Hold P1 Urgent Albino Estevez Gil ITINT-1850 None 25mo 1/23/2024
ITINT-1848 Enterprise Currency Rates API Testing Gradual Deployment of Internal Workers - Staging and Production Task On Hold P1 Urgent Albino Estevez Gil ITINT-1850 None 25mo 1/23/2024
ITINT-1993 Certa<>Ironclad Integration Story Blocked P4 Normal Unassigned ITINT-1987 None 22mo 4/29/2024
ITINT-1992 Certa<>OneTrust Integration Story Blocked P4 Normal Unassigned ITINT-1987 None 22mo 4/29/2024
ITINT-1990 Stripe<>Highradius (HRC) Integration [BGM] Story Blocked P3 High John Bleichert ITINT-1986 None 22mo 4/29/2024
ITINT-1989 FX Process Deprecation Story Not Started P4 Normal Unassigned ITINT-1982 None 22mo 4/29/2024
ITINT-1988 Customer Payment Process Deprecation Story Not Started P4 Normal Unassigned ITINT-1982 None 22mo 4/29/2024
ITINT-1949 SFDC and NinjaPanel Sync issue Problem In Progress P3 High Ana Limpo ITINT-4673 None 22mo 4/11/2024
ITINT-2022 Workday - Employee Integration [SalesForce] Story On Hold P2 Critical Ana Limpo ITINT-1564 None 21mo 5/7/2024
ITINT-2082 [Sentry] Improvements Implementation Task In Progress P3 High Ana Limpo ITINT-3700 None 20mo 6/3/2024
ITINT-2446 [Error Handling Enhancement] coupa-worker Story Not Started P3 High Unassigned ITINT-2537 None 19mo 7/25/2024
ITINT-2434 [Error Handling Enhancement] data-retention-events-connector Story Not Started P3 High Unassigned ITINT-2882 None 19mo 7/25/2024
ITINT-2428 [Error Handling Enhancement] data-retention-backfiller Story Not Started P3 High Unassigned ITINT-2882 None 19mo 7/25/2024
ITINT-2410 mail-server Observability Story Not Started P3 High Unassigned ITINT-2538 None 19mo 7/25/2024
ITINT-2404 legal-compliance-api Observability Story Not Started P3 High John Bleichert ITINT-2090 None 19mo 7/25/2024
ITINT-2386 [Error Handling Enhancement] greenhouse-worker Story Not Started P3 High Unassigned ITINT-2882 None 19mo 7/25/2024
ITINT-2380 reporting-service Observability Story Not Started P3 High Unassigned ITINT-2538 None 19mo 7/25/2024
ITINT-2374 r2-sftp-bridge Observability Story Not Started P3 High John Bleichert ITINT-2881 None 19mo 7/25/2024
ITINT-2368 [Error Handling Enhancement] legal-compliance-worker Story Not Started P3 High Unassigned ITINT-2537 None 19mo 7/25/2024
ITINT-2258 Alertmedia Integration - Addresses Issue Problem Blocked P3 High Unassigned ITINT-1981 None 19mo 7/16/2024
ITINT-2213 Create filter to avoid Boomin Integration creating @cloudflare.com as Contacts on SFDC Problem Blocked P3 High Albino Estevez Gil ITINT-1981 None 19mo 7/10/2024

⚠️ Unassigned Tickets

Key Summary Type Status Priority Epic Initiative Age Created
ITINT-2446 [Error Handling Enhancement] coupa-worker Story Not Started P3 High ITINT-2537 None 19mo 7/25/2024
ITINT-2434 [Error Handling Enhancement] data-retention-events-connector Story Not Started P3 High ITINT-2882 None 19mo 7/25/2024
ITINT-2428 [Error Handling Enhancement] data-retention-backfiller Story Not Started P3 High ITINT-2882 None 19mo 7/25/2024
ITINT-2410 mail-server Observability Story Not Started P3 High ITINT-2538 None 19mo 7/25/2024
ITINT-2386 [Error Handling Enhancement] greenhouse-worker Story Not Started P3 High ITINT-2882 None 19mo 7/25/2024
ITINT-2380 reporting-service Observability Story Not Started P3 High ITINT-2538 None 19mo 7/25/2024
ITINT-2368 [Error Handling Enhancement] legal-compliance-worker Story Not Started P3 High ITINT-2537 None 19mo 7/25/2024
ITINT-2258 Alertmedia Integration - Addresses Issue Problem Blocked P3 High ITINT-1981 None 19mo 7/16/2024
ITINT-1993 Certa<>Ironclad Integration Story Blocked P4 Normal ITINT-1987 None 22mo 4/29/2024
ITINT-1992 Certa<>OneTrust Integration Story Blocked P4 Normal ITINT-1987 None 22mo 4/29/2024
ITINT-1989 FX Process Deprecation Story Not Started P4 Normal ITINT-1982 None 22mo 4/29/2024
ITINT-1988 Customer Payment Process Deprecation Story Not Started P4 Normal ITINT-1982 None 22mo 4/29/2024
ITINT-1606 Proc:[NS2RevPro] Create_SO Task Blocked P3 High ITINT-1569 None 29mo 9/27/2023
ITINT-1605 Proc:[NS2RevPro] Create_INV Task Blocked P3 High ITINT-1569 None 29mo 9/27/2023
ITINT-1604 Proc:[NS2RevPro] Create_CM-R Task Blocked P3 High ITINT-1569 None 29mo 9/27/2023
ITINT-1602 PR_NS_REVPRO_Customer_Insert Task Blocked P3 High ITINT-1569 None 29mo 9/27/2023
ITINT-1601 Proc:[NS2RevPro] Create_BillingSchedule Task Blocked P3 High ITINT-1569 None 29mo 9/27/2023
ITINT-1591 [BS]Upgrade Provision Ack Response[SF] Story Not Started P3 High ITINT-1563 None 29mo 9/27/2023
ITINT-1590 [SF]Upgrade Provision[BS] Story Not Started P3 High ITINT-1563 None 29mo 9/27/2023
ITINT-1589 [BS]ENT Trial Ack Response[SF] Story Not Started P3 High ITINT-1563 None 29mo 9/27/2023
ITINT-1588 [SF]ENT Early End Trial[BS] Story Not Started P3 High ITINT-1563 None 29mo 9/27/2023
ITINT-1587 [SF]ENT Trial Create[BS] Story Not Started P3 High ITINT-1563 None 29mo 9/27/2023
ITINT-1586 [SF]ENT Trial Extend[BS] Story Not Started P3 High ITINT-1563 None 29mo 9/27/2023
ITINT-1585 [BS]ENT End Trial[SF] Story Not Started P3 High ITINT-1563 None 29mo 9/27/2023
ITINT-1584 PR_Dash_getCustomerType Story Not Started P3 High ITINT-1562 None 29mo 9/27/2023
ITINT-1583 PR_AQ_Dash_BillingEmails_SFDC_Update Story Not Started P3 High ITINT-1562 None 29mo 9/27/2023
ITINT-1582 PR_Dash_BillingEmails_IsPartner Story Not Started P3 High ITINT-1562 None 29mo 9/27/2023